KCCS promotes growth within the family. Yes, this team might had zero experience on their specific role when they started but we helped each other to grow, to lead and even create more leaders other than ourselves.
“Leaders don’t force people to follow. They invite them on a journey.”
Jefferson Ylanan
CEO’s Executive Assistant
Alter-ego of the CEO to ensure that in her absence, everything else is in rhythm. Aside from that, he helps to train leadership among all leaders in KCCS and deliver what was promised to our clients and to our employees.
Shawn Escasinas
Operations Manager
Manages all sites namely KCCS Cebu City, KCCS Cordova, KCCS Toledo and KCCS San Fernando. Overlooks the statistics per site varying on the platforms assigned including site clients, site conduciveness, site attendance and site retention. All site supervisors report to the shift manager.
Loel Jay Ancajas
Quality Assurance Manager
Manages the quality performances of all sites namely KCCS Cebu City, KCCS Cordova, KCCS Toledo and KCCS San Fernando by analyzing all the reports being sent by the Quality Assurance Analysts per site. Also overviews the security of each site by managing the security officers assigned to each site.
Lany Estilos
Business Development Manager
Responsible for all clients that comes in and comes out in KCCS. Manages and balances the development of each platforms to ensure growth and career in KCCS. All Business Development Officers report directly to the BDM Manager.
Jinrick Labalan
HR Manager
Manages screening and background checking on every recruited personnel. He ensures processes are strictly followed in accordance to Labor Code and whatever is needed by the law to be complied.
Reynalyn Mae Ricarte
Training and Recruitment Director
Specializes in recruitment and communication training every freelancer in KCCS. Filters the quality of each freelancer applicant to ensure better service to KCCS Clients.
Charmane Pugosa
Paralegal
Upholding the law, fairness and integrity in KCCS BPO is the main role of our Paralegal. She ensures that due process is being practiced at all times and at the same time making sure that every rights of each employees are being protected at all costs.
KCCS CLIENT/PLATFORM MANAGERS
KCCS BUSINESS DEVELOPMENT OFFICERS
KCCS Supervisors
KCCS Team Leaders
KCCS Quality Assurance Analysts
KCCS Admin and Executive Secretaries
KCCS HR Officers
KCCS Admin Coordinators
Jerald Dolorito
Communication Skills Trainer
“Communication is always the key” to start and grow in a call center industry. Main duty is to help the newbies adapt to a new culture and enhance their skills to be able to provide a better service and deliver clients’ expectations.
Cleirk Vincenth Sepi
IT Specialist
One main source of a successful BPO company is to ensure that all software and hardware are in good condition. The IT Specialist helps the company in ensuring all devices and networks are being taken cared of every single day to make sure that the operations are in good hands.
KCCS BPO 
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